Building Elite Teams: Performance vs Trust

When we think of the best of the best in sports, business, or the military, we conjure a vision of a group of superstars, all on the same team.  When we look into actual high-performing teams, however, we find a different reality.  In this presentation, we identify what makes great teams, and what you can do to influence your team to reach higher levels of success. Join us on Wednesday, March 24^th at noon Central time as we look at ways to create high-reliability, sustainable teams.

Live Remote Webinar: Rapid Improvement Under Stressful Operational Conditions

Rapid Improvement under Stressful Operational Conditions; Success can be yours, even in trying times. We have been here before and have still obtained our objectives while focusing on the core element of what it takes to achieve. Achieving high reliability operations in high consequence environments requires resilience and a steadfast mindset, both buttressed by relatively simple, measurable and attainable goals. This is a study of the success of the US Navy Construction Battalions during WWII and their overall contribution to build advanced airfields, under very harsh conditions and with only a modicum of support, in order to attain strategic goals of placing long-range, land-based aircraft closer to their objective. They did it and so can You. The difficult we do immediately, the impossible takes a little longer.

Checklists within a Culture of Human Performance

People make mistakes.  The study of human fallibility and human performance has uncovered a universal truth, that people make mistakes.  Human error is not 100% preventable, so organizations must build systems and processes that trap or minimize the effects of human error.  One solution that is gaining traction in high-reliability organizations is the utilization of checklists.  This presentation will look at how a checklists culture can be established and why checklists only drive intended consequences in the correct environment.  The simple truth is:

• Even experts need checklists because, humans are fallible
• Well-written operational checklists don’t teach you how to do the job – they mitigate human factors (e.g. stress, distraction, fatigue, etc.) and ensure critical items are accomplished
• Checklists are only effective if they reside within a reinforcing culture

Join us for a lively discussion on Wednesday, December 2^nd from noon to 1pm central time!

Team Success or Failure – The Tenerife Disaster

The world’s most deadly aviation incident is used to evaluate the effect of single points of failure in leadership. This session focuses on learning from the Tenerife disaster, which gave rise to Crew Resource Management team optimization strategies that are currently employed globally by many high consequence industries.

Leading Through Crisis

Aimed at leaders and managers at all levels of your organization, this session focuses on effective crisis response and recovery drawing upon lessons from the COVID-19 pandemic. Included in this session are resources you can immediately put into use to protect your people, as well as exploration of fundamental principles that will provide the confidence to lead courageously in the future.

Coming Soon…

Coming Soon…

“Just Culture” in Human Performance

Explores elements of and how your organization can implement a “Just Culture” based on trust and learning while maintaining accountability and superior performance.

Near Miss Reporting in a Human Performance Culture

How a commonly held safety management model is inadequate in preventing major disasters. Why changing course and implementing a robust reporting program can encourage continuous learning and identification and elimination of systemic issues that contribute to major incidents.

Coming Soon…

Coming Soon…

When to Stop the Job – Lessons Learned from Mt. Everest

Do you know when to stop the job? The 1996 deaths of eight climbers on Mt. Everest is used to examine the role of contingency planning and standards within the context of unexpected events. Attendees will evaluate decision making, contributing factors, organizational culture, and how these influenced the tragedy on Mt. Everest.

Lessons in Human Factors from the Space Shuttle Challenger Disaster

A well-known case study is leveraged to assess how small deviations from standards can become acceptable, even to high reliability organizations. Attendees will evaluate examples of standards changing over time within their organization that can lead to catastrophic results.

For customized seminars tailored for your organization, contact us at [email protected].